HOLIDAY CONTRACT
Your contract is with MSJ. The person signing the booking form must read and accept these Booking Conditions. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including extra insurance, cancellations and amendment charges. No booking contract exists between MSJ and the client until the booking form has been received. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
Risk acceptance / entry form
It is a condition of entry onto each trip that the risk acceptance waiver must be read, and agreed upon before arrival. In booking with MSJ the passenger acknowledges that all trips/tours involve inherent risks that may not be present in the case of conventional or less demanding and active holidays. In accepting the risk involved passengers acknowledge the decision to travel has been made after due consideration or relevant travel information and no liability exists to MSJ or the service provider.
Responsibility MSJ may act as an agent in the arrangement of travel services (e.g. Marrakesh transfers are not supplied by MSJ) and accepts no liability for any injury, loss, damage, accident, delay, irregularity or costs incurred that may arise to any passenger or third party resulting from the passengers or third party’s use. Some of our service providers (e.g. Transfer Companies ) will have additional booking conditions. As agents for these providers we do not take responsibility for any omission, default, neglect or accuracy of any information or statement made by them. Some service providers may require additional booking forms to be completed in order for reservation to be completed.
PRICES
All prices are in Euros. Upon making your booking the price of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges, insurance/security levels or exchange rates. Once a booking has been made discounts cannot be applied retrospectively.
PAYMENT
- Down payment by bank transfer as stated in the booking confirmation. Arising bank transfer or currency exchange fees need to be paid by the client. A deposit is required at the time of booking. Once confirmation has been dispatched the deposit is non refundable.
- The final balance is due 6 weeks before departure. If the final payment has not been received by this date we reserve the right to treat the booking as a cancellation. Should the booking be made within 6 weeks of the departure date the full amount is payable immediately.
CANCELLATION POLICY
If you are obliged to cancel your booking you should write to MSJ immediately. The following sliding scale determines if your holiday is refundable:
- Cancellation over 30 days before arrival – loss of 30% of holiday cost.
- Cancellation 30 to 16 days before arrival – loss of 50% of holiday cost.
- Cancellation 15 to 8 days before arrival – loss of 75% of holiday cost.
- Cancellation less tan 7 days before arrival – loss of 100% of holiday cost.
- No show (not present at the day of arrival) – loss of 100% of holiday cost
CANCELLATION
MSJ reserves the right in any circumstance to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday you have booked we will return to you all monies paid, or offer you an alternative holiday of similar standard.
Alterations to your holiday by MSJ: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.
Our contract with you is deemed to be made at the offices of MSJ, Tamraght, Taghazout Bay, 80750 Agadir, Morocco. All our conditions are subject to Moroccan Law.
GENERAL
MSJ holidays start and finish where stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused.
Airport transfers: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time at your airport or accommodation. Sometimes our airport transfers are contracted to a local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation.
SURF GUIDING
You accept that MSJ are merely guiding the guest to surf beaches and that guidance is for informational purposes only and is not meant as expert advice or opinion and is not intended to be relied upon as surfing or safety advice and that MSJ are not in any way responsible for client’s safety or for injury or death whilst surfing.
HOLIDAY TERMINATION & INDEMNITY
While staying with MSJ, clients are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behaviour threaten the condition of the accommodation or vehicles or seriously impair the enjoyment of other guests, MSJ reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.
INSURANCE
Everyone booking a holiday with MSJ must have full travel insurance. MSJ accepts no responsibility for loss theft or damage to persons or property during their stay. Guests must obtain their insurance independently
SURF & WEATHER
In the event of poor weather or poor surf, the passenger shall have no claim against MSJ or the operators.
TRANSFERS
Agadir Airport: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight. It may require additional waiting time at your airport or Hotel. Sometimes our airport transfers are contracted to a specialist local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation. MSJ take no responsibility for death or personal injury caused through the use of this service. All transfer not to Agadir airport are booked on behalf of the client and no contract will exist between Sultan Surf and the client for the provision of this service. All monies for such services are payable directly to the service provider. MSJ accepts no responsibility for injury, loss, damage, accident, delay, irregularity or costs incurred that may arise from the use of these services. MSJ can give no guarantee of exact times or arrival or departure of any service and will not be liable for failure to make connections to other services.
HEALTH & FITNSS
It is your responsibility to ensure you have a suitable level of fitness to undertake your surf trip or yoga retreat. Seek the advice of your doctor for specific health recommendations for travel to the region you are visiting and/or for any pre-existing health concerns. MSJ reserves the right to ask for a current medical certificate stating you are fit to partake on a trip. Any medical expenses or related costs incurred during your trip are not the liability of MSJ.
PASSPORT & VISA
It is the passenger’s responsibility to carry a valid passport and have obtained the appropriate visas when traveling with MSJ. Please ensure passports are valid for a minimum of 6 months beyond your date of arrival for the trip/tour.